When I founded RBS, one of my main goals was to create a company that would offer employment opportunities for local families. I never wanted to work in a big glass tower downtown, and I knew there were plenty of hard-working people in my community who also wanted to work closer to home. It has been so rewarding to see our staff grow, and to know that more moms and dads have an opportunity to run over to the local school for a Christmas program, or have an occasional lunch with their third grader. That’s important stuff.
Taking care of our employees – and their families – is important to me, because I know our employees make us who we are. Any billing company can process claims. Any billing company can brag about their high collection rates and quick payment turnaround times. What makes RBS different is that while we know these things are important, we also know that every claim represents a PATIENT. It takes a special kind of person to work here, and I’m thankful that we’ve been able to attract – and keep – so many caring, talented people. Less turnover means more consistency for our clients. It also means less time training, and more time doing what we do best – providing value for our clients, and providing outstanding service to our ultimate customer – the cancer patients we serve.
I am proud to say that this year we celebrated one-year anniversaries with a crop of great new talent, and a five-year anniversary with one of our most dedicated employees, Carolyn (who is thriving in her Patient Navigator role at our Northwell Health site in New York). And for the first time ever, we were able to celebrate a ten-year employee anniversary. Diane is one of the kindest and most compassionate people that you’ll ever meet. She’s a true team player and in her role as Accounting Manager/Payroll Administrator, she keeps our business office running smoothly, always with a smile. She’s an integral part of the RBS family and I am grateful that she – and all of the others – are here.
However your family celebrates the holidays, I wish you all the blessings of the season, and all the best in the coming year.